Christie Blatchford
From Saturday's Globe and Mail
Published on Friday, Jul. 16, 2010 11:37PM EDT
Last updated on Friday, Jul. 23, 2010 6:59PM EDT
In the end, nothing else would do for Scotiabank (BNS-T50.12-0.06-0.12%) but that Amar Patel – 73 years old, bald from chemotherapy, in the throes of metastatic breast cancer – should drag her aching bones down to the bank’s head office in downtown Toronto.
The trip from her airy apartment above the Indian Rice Factory, the landmark restaurant she founded in 1970 and has run ever since, was an agony of no fewer than five transfers – from the hospital bed in her living room to a commode, from commode to the chair lift for the first set of stairs, from that chair to the next chair lift for the second set, from that chair to a walker, from walker to the car. LINK...
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The hassle this lady was forced to undertake is nothing but a disgrace, Scotia Bank should be ashamed of themselves. We have had many people call us and complain about the procedures the Scotia Bank imposes on people when buying physical Gold/Silver. We can promise you that our procedures are very simple and private. BK
